Total Triage Appointment System
From the 1st of May patients will be required to complete a online form for Doctors appointments for more information click Here
The Link to request a Doctors appointment is below
Appointment request form
What is Total Triage?
This means all requests for a doctor’s appointment will be assessed by our GP team to determine if the medical problem is urgent or routine based on the information you provide. The triage doctor/care navigation team will also consider if it would be more appropriate to signpost you to an alternative service such as a dentist, pharmacist, optician.
You, a relative or carer can submit a form Monday to Friday
How will we contact you?
If, after the GP has assessed your form, you require a same day review our care navigators or triage doctor will call you. It is important you let us know your preferred contact number so we can contact you.
If your medical problem is for a routine problem we will send you a message with an appointment link to self book your appointment. If you are unable to receive messages, please let us know on the form so we can call you. If you experience any problems with link please contact the surgery.
For all other healthcare professional appointments such as a nurse, please ring the surgery to book your appointment.
Extended access
The surgery also offers appointments after surgery hours Monday-Saturday
Signposting
The Surgery have a range of alternative services to a GP.
- Physiotherapists
- -Diagnose, assess & treat problems with muscles, bones & joints through supported exercising & stretching.
- GP practice pharmacists
- -Provide information & advice about the safe & effective use of medications as well as monitoring progress.
- Social Prescribers
- How they can help:
- Financial (debt, cost of living, benefits)
- Housing (private renting, council, antisocial behaviour, homeless)
- Work (finding work/issues with work)
- Mental health- anxiety, depression, low motivation, struggling day-to-day
- Isolation
- Carers strain
- Domestic Violence
- Adult Social Care/social services, pendant alarm
- Bereavement
- Lifestyle (exercise/physical health condition/adjusting to conditions)
- Immigration
- Form Filling
- Mental health workers – how they can help
- Low mood/depression
- Anxiety
- Healthy Minds
- is a virtual service offering mental health and wellbeing consultations. They contact patients who are struggling with low level mental health difficulties.
- Healthy Minds practitioners have experience within the mental health sector.
- Care Coordinators
- Provide support for patients with complex needs & help you learn how to manage your own health.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01132009190, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8:30am as possible.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.