Urgent appointments
All on the day request for appointments with a doctor will be triaged. The doctor will assess the clinical need to be seen on the day.
Triage is available at the following times:
- -Monday Am & PM
- -Tuesday AM (except after a ban holiday AM & PM)
- -Wednesday AM
- -Thursday AM
- -Friday AM
Routine appointments
To request a routine appointment with a GP:
- use our appointment request form, We will respond within opening times.
- phone us on 01132009190 , Monday to Friday from 8:30am to 6:00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8:00 am to 6:00pm
- Book online via the NHS app
GP appointments are available to book 7 days in advance. Nurse/HCA appointments are available for up to 4 weeks in advance.
The care navigator will obtain information regarding the appointment to help signpost the patient to the most appropriate service.
Extended access
The surgery also offers appointments after surgery hours Monday-Saturday
Signposting
The Surgery have a range of alternative services to a GP.
- Physiotherapists
- -Diagnose, assess & treat problems with muscles, bones & joints through supported exercising & stretching.
- GP practice pharmacists
- -Provide information & advice about the safe & effective use of medications as well as monitoring progress.
- Social Prescribers
- How they can help:
- Financial (debt, cost of living, benefits)
- Housing (private renting, council, antisocial behaviour, homeless)
- Work (finding work/issues with work)
- Mental health- anxiety, depression, low motivation, struggling day-to-day
- Isolation
- Carers strain
- Domestic Violence
- Adult Social Care/social services, pendant alarm
- Bereavement
- Lifestyle (exercise/physical health condition/adjusting to conditions)
- Immigration
- Form Filling
- Mental health workers – how they can help
- Low mood/depression
- Anxiety
- Healthy Minds
- is a virtual service offering mental health and wellbeing consultations. They contact patients who are struggling with low level mental health difficulties.
- Healthy Minds practitioners have experience within the mental health sector.
- Care Coordinators
- Provide support for patients with complex needs & help you learn how to manage your own health.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01132009190, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8:30am as possible.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.