Booking an appointment
The telephone lines are open from 8.30 to 12 noon then 1pm to 6pm. However, requests for same day appointments are triaged by a GP and accepted between 8.30 to 11.30 and 2pm to 5pm only. All on the day requests for appointments need to be made by phone, so you will need to provide an up to date and valid mobile telephone number.
Our Doctors ask that our Reception staff ask a few simple questions to establish which health care professional you actually need to see. Please don’t be offended this, will mean that you are signposted more effectively to the service most appropriate for your needs.
If appropriate, Doctors will assess the clinical need to be seen on the day. There is also a selection of pre bookable appointments available for a period of at least two weeks ahead. Appointments can be made to speak to a Doctor if you feel a telephone consultation is appropriate.
You can see any Doctor, please say if you have a preference but you may need to wait longer to see a specific Doctor. In the interests of continuity of care, we suggest you see the same Doctor you have consulted with initially if your illness is ongoing.
Any patients arriving late for an appointment may not be seen but Surgeries run over so you may have a delay. Non attendances will be monitored on a regular basis and patients are politely requested to let the Surgery know if they are unable to keep appointments a facility is provided for this purpose even when we are closed, just ring and let us know please. We have a 24 hour voicemail service to let us know and you can also text “CANCEL” if yo have had an appointment confirmation or reminder so that we can give the appointment to someone else.
Home visits are for patients that are seriously ill and cannot attend Surgery. Visit requests should be requested before 10 am where possible.
The Receptionist will ask for details in order to pass to the Doctor for an assessment of how urgent the visit should be.
You may be telephoned back by a clinician, to ascertain further information for this reason.
You should always ring back if the Doctor has not been in touch within 3 hours of your request.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Did not attend (DNA)
We monitor our non attendances more regularly now due to the numbers increasing and wastage of clinical time in these unprecedented times of heavy demand on the NHS..
We have put an easy system of cancelling appointments into the text confirmation and reminders so all you have to do is text back “CANCEL”. If you don’t receive texts then sign up, it’s an easy way of keeping track of appointments and it’s actually easier to cancel that it is to book!
If you non attend consistently without cancelling via text or on our 24 hour cancellation line (0113 2009109 option 2) the you will receive up to three letters and then be deducted from our list.
Details of the numbers of non attendances and the equivalent amount of time wasted is posted in the waiting area each month.
If you text or ring to cancel we may be able to give your cancelled appointment to someone else but if you don’t we cant!
Cancel an appointment
If you receive SMS messages from the Surgery you will get an appointment confirmation text and then a reminder nearer the time of your booked appointment. You can text “CANCEL” at anytime of receiving these texts and the system will cancel your appointment so that we can give it to someone else or you can ring 0113 2009190 and press 2 to leave a message to let us know that you are unable to attend.